Last Updated: January 2025

Look, privacy policies are usually boring legalese. We'll keep this direct. Here's exactly what data we collect, why we need it, and what we do with it.

What Information We Collect

When you use LaunchBet, we gather three types of data:

  • Account Information: Name, email, company details. Basic stuff to set up your gambling platform and contact you about your project.
  • Usage Data: How you interact with our dashboard, which features you click, time spent on pages. Helps us improve the platform and catch issues early.
  • Payment Information: Billing details for subscription charges. We use Stripe - they handle the sensitive card data, not us.

How We Use Your Data

No surprises here. Your information serves specific purposes:

  • Deliver the service you paid for (platform setup, licensing support, payment integration)
  • Send important updates about your project timeline or regulatory changes
  • Improve our product based on how clients actually use it
  • Comply with gambling industry regulations (yes, we're required to keep certain records)

We don't sell your data. Period. Not to advertisers, not to data brokers, not to anyone. Our business model is straightforward - you pay for the service, we deliver it.

Cookies and Tracking

We use cookies to keep you logged in and remember your dashboard preferences. That's it. No invasive ad tracking, no selling your browsing history.

Third-party tools we use:

  • Google Analytics: Traffic patterns and page performance (anonymized IP addresses)
  • Intercom: Customer support chat (only active when you message us)

You can disable cookies in your browser settings. Some features might break, but that's your call.

Data Security

Your information lives on encrypted servers. We use industry-standard SSL/TLS protocols for data transmission. Access is restricted to team members who need it for their job.

But let's be real - no system is 100% hack-proof. If we ever suffer a breach affecting your data, you'll know within 72 hours.

Your Rights

You control your information:

  • Access: Request a copy of all data we have on you
  • Correction: Update outdated or incorrect information
  • Deletion: Ask us to wipe your data (subject to legal retention requirements)
  • Portability: Get your data in a machine-readable format

Email [email protected] with any requests. We respond within 5 business days.

Data Retention

Active accounts: We keep your data as long as you're a customer.

Closed accounts: Most data gets deleted after 90 days. Financial records stick around for 7 years (tax and gambling compliance requirements).

International Users

Our servers are in the US and EU. If you're outside these regions, your data crosses borders. By using LaunchBet, you consent to this transfer.

Children's Privacy

LaunchBet is B2B software for launching gambling businesses. No one under 18 should use our platform. We don't knowingly collect data from minors.

Changes to This Policy

When we update this policy, the "Last Updated" date changes. Major changes? We'll email you directly.

Questions?

Reach out: [email protected]. A real human reads these, not a bot.